Bank: Critical failure... AGAIN.

[tsaiko]

Everyone remember a few weeks ago when I called my bank to change my address? Yesterday I got a letter verifying that my address had changed.

My bank statements are now directed to go to Indianapolis, ID. For those of you not in the US, ID is the abbreviation for Idaho. Not Indiana which is IN, but Idaho. The only part of my address I didn't spell out, because I figured at the very least she'll know the abbreviations to the states, and brilliant lady gets it wrong.

And I trust my money to these yahoos why?

Comments

[skyknyt.livejournal.com]

Because, ideally, they are FDIC insured?


... You know, you might want to make sure that they aren't insured by the Fire Department's Instructor Conference.

[mechante-fille.livejournal.com]

*blinks* Good luck with that?

[pichi.livejournal.com]

To tsaiko's bank, from Idaho with love:

[mashiroikaze.livejournal.com]

That reminds me of the story for today (to be posted momentarily). The abbreviated version is me calling CitiBank, them asking me to verify my identity with my SSN and address.

Me: [Home address.]
Them: That's not what we have on file.
Me: [Work address.]
Them: That's not what we have on file either sir. What's your birthdate?
Me: [Birthdate.]
Them: Okay - that worked. What address should we have on file?
Me: [Home address.]
Them: Okay - your record has been updated. How can I help you?
Me: I'm returning the call someone from your office left...
Them: Oh. That's because we had an error with your address and we needed to verify it...
Me, thinking to myself: The address I just spent 10 minutes working with you to verify to prove that I was who I said I am?
Them: Anything else we can do today?
Me: No, that's quite enough. Thanks.