tsaiko: Gif of a lemming falling off an edge (annoyed)
I hate the Federal Student Aid's loan service for one very important reason. Their "electronic debit account" program. On the surface, it sounds like a good idea. set it up so that every month the FSA gets to withdraw money from your account and get a discount on the interest rate you have to pay. They get a guarantee that they'll get paid on time and you get to pay less interest. Everyone wins. So what is the issue?

The issue is that when you set it up, the only option is to make minimal payments. That's it. No other options. Which means that when you sign up, if that's all you do, it'll take you 10 years to pay off the loan and you'll have paid the maximum amount of interest possible and still meet the terms of your loan.

But wait! In the terms of the loan agreement, there is no penalty for paying off a loan early. Which leads me to the next frustration: trying to figure out how to give these people more money than I owe them. There's actually two different ways and both of them suck. First, I can remember to log in every month and send more money as a one-time payment. Yeah, that's not happening. Or you set up a recurring payment option with will deduct an additional amount from any account and apply it to the loan.

So why am I so annoyed?

Because these recurring payments can only last 6 months. That's right. After six months. And after that, you once again have to remember to log in and set up another recurring payment. Otherwise you default back to the minimum payment, maximum interest schedule.

It's so ridiculous. I mean, on one level, I understand. They want to get as much money from you as possible. On the other hand, this is terrible customer service. In order to give them the money I owe them, I have to set up two drafts from my bank accounts. Then I have to remember to go through this process again every six months. Why in the Hell can I not just increase the amount I pay them through their electronic debit account program?

The government. It makes no damn sense at all. -_-

Grrrr...

Thursday, April 1st, 2010 07:48 pm
tsaiko: Gif of a lemming falling off an edge (biwa)
Dear student financial (non-)aid,

I have a $1,000 loan with you. Even though I only have to pay $40 to you every month, I pay $100 because I don't want to have to deal with your sorry ass any more. When I manage to scrape together $200 extra to send to you one month, I expect to see that $200 applied to my loan amount. I do not expect you to state that you never received that $200 when I can look at my bank account, look at the transaction history with confirmation number provided by you for that amount, and see that you clearly received the money. So why is the last payment shown as being for $100? And why are you saying I owe you $800 instead of $600?

I am especially displeased because you got that money over two weeks ago and are still calculating interest based on the higher, incorrect number. A THOUSAND TIMES NO. I AM NOT PAYING YOU ONE FUCKING CENT MORE THAN I HAVE TO. FIX IT! FIX IT NOW!

No love,
Tsaiko
tsaiko: Gif of a lemming falling off an edge (whee)
Good idea: not making me repay interest or any fees on the money I have to return.
Bad idea: making me return the money. -_-

I got an explanation on what happened and now know what to do to make sure it doesn't happen again. I will be watching the Financial Aid Office much more closely come fall to prevent another screw up.

At least my free $250 GPS unit will console me. XD

Morons!

Wednesday, February 27th, 2008 08:10 pm
tsaiko: Gif of a lemming falling off an edge (annoyed)
I swear, I am going to beat someone in the financial aid office with a STICK!

Suxxors.

Tuesday, February 26th, 2008 07:27 pm
tsaiko: Gif of a lemming falling off an edge (dinosaur)
Why thank you, financial aid office, for informing me that you gave me over $4,000 more in financial aid this year than I was supposed to get. The middle of the spring semester is the absolute perfect time to have figured this out. You're damn lucky I happen to have some money squirreled away that I can use to cover this little oopsie of yours.

Asshats.
tsaiko: Gif of a lemming falling off an edge (dragon food)
It's never, ever a good feeling when you realize that $1,000 of your money was not sent to you. o_O

(Some digging revealed that the money was hung up at the Bursar's office, probably due to the fact that bills for the new semester will be due fairly soon. I'm just annoyed because the money to cover that is already in my account with some left over. GIVE ME THE $1,000 I NEED TO PAY BILLS. YOU DON'T NEED IT.)

AWESOME!

Thursday, August 16th, 2007 01:22 pm
tsaiko: Gif of a lemming falling off an edge (gourd!)
Was able to talk with the Dept. Head (a gentleman that is so above and beyond my previous adviser that comparing him to her is a little like comparing a beautiful bay Arabian to blue-green pond scum). The $15/hr job I have now? Will continue as long as I want it to during the school year. Hours worked and when they are worked are totally up to me. If it ends (and/or the grant runs out) he basically told me I will be handed any other work that comes along and not to worry, because more work will come along since at this point they are turning away projects because they don't have enough people to do them. Hell, if I want to take on additional projects (and money) during the school year, as long as I manage my time, he will make it happen.

This is in addition to my monthly stipend that comes with my fellowship.

WINZ!

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tsaiko: Gif of a lemming falling off an edge (Default)
tsaiko

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